Terms and Conditions, you are agreeing to.
LosAngelesCustomFurniture.com/ uses SSL (Secure Socket Layer) software for the encryption your personal and credit card information.
By Credit Card: Visa, MasterCard, American Express & Discover
PLEASE NOTE: Orders containing different billing and shipping addresses will be mailed a “Credit Card Authorization Form” to the billing address and to be signed by the card holder. This process has been put in place to protect the Credit Card Holder from any fraudulent transactions being performed without their knowledge.
When Will My Credit Card Be Charged?
For All Orders: Your credit card will be automatically authorized for your purchase. Once we have confirmed that your order is in stock and available to be shipped, your credit card will then be charged.
For Custom/Special Orders: Your credit card will be charged in full for your purchase. Custom Orders ship within 4-6 weeks of the date your order is placed. Custom Orders are unable to be cancelled after 24 hours of purchase.
If there is a pricing error on our web site, we will contact you with the correct price before processing and shipping your order.
Will I Be Charged Sales Tax?:
Sales Tax is not charged unless you are shipping to an address located in the State of California.
Do You Have Sales Events?:
Yes, periodically we will have “Online Sales Events” where items will be discounted for a specific period of time. Sales are only valid during the specified time period and do not apply to previous orders.
Return Refund Policy
All of our items are “Made to Order” they are not in stock. Custom/Special Order Items cannot be cancelled after 24 hours of purchase and are not exchangeable or refundable. Los Angeles Custom Furniture is not responsible for any discrepancies when dimensions are supplied by the client. All dimensions are to be verified by clients on their order, placing the order is agreeing to the dimensions as listed. Client is agreeing to their order as soon as they place it, there may be no dispute or refunds on any order thereafter.
All Frames have a 10-year warranty the rest of the item is 5 year manufactures defect. We stand 100% behind our products. For simple repairs we will have a technician come insight to fix any defects, beyond this scope we will simple replace your entire item.
When making a purchase from Los Angeles Custom Furniture, you are agreeing to the Terms and Conditions of Los Angeles Custom Furniture’s Return, Damage, Exchange and Cancellation Policies.
SHIPPING INFORMATION FOR ALL ORDERS IS THIS AGREED UPON BY PLACING YOUR ORDER
Los Angeles Custom Furniture currently ships to anywhere within a 50-mile radius of Central Los Angeles. Los Angeles Custom Furniture pays 50% of Shipping which on average is $275. Shipping to ship Hawaii, Alaska or Puerto Rico can be arranged. For an additional fee we can offer white glove service that will bring your furniture inside the room of choice and haul away and packing debris and minor assembly if needed. This is done as a separate transaction.
Standard delivery is Flat Rate Curbside you will need to arrange to bring your items in your home, carriers do not go into the home for insurance reasons and your best interest.
ALL DAMAGES MUST BE REPORTED AT THE TIME OF DELIVERY WITH PHOTOS AND DESCRIPTIONS WRITTEN ON THE DELIVERY PAPERWORK FOR THE DRIVER TO SIGN.
Even though we use professional freight carriers’ accidents do happen on occasion. All products are fully inspected and are in perfect condition before being shipped out from the manufacturer with file photos taken in case we need to make an insurance claim. When the merchandise is received, we require that you fully inspect the merchandise and/or the cartons for any in transit shipping damage prior to delivery company leaving.
In the event there is noticeable damage to the merchandise or the cartons, we request that this is noted on the freight bill. Please Note: The damage or defect must be noted on the freight bill in order for Los Angeles Custom Furniture to reorder or replace any goods. If the merchandise is damaged beyond repair and the piece must be exchanged, then only refuse the damaged item not the entire order. If the entire order is refused because of damage on one item the re-delivery fees for the entire order will be applied.
Be sure to retain all original cartons and/or packaging until resolution regarding your order has been reached as well as all paperwork. Digital images will be required showing the damage in question, as well as any damage to the packaging that your order arrived in.
Any damage done by carriers will need to be noted on your papers work. Los Angeles Custom Furniture can not refund this damage till the claim process is complete as this is type of occurrence is not directly due to to or the fault of Los Angeles Custom Furniture, this is done by a hired 3rd party shipping carrier.
We must urge you to unpack carefully as damage done while unpacking is not covered and is not reason for return or exchange and all cost of repairs must be paid by purchaser as well as any shipping cost to do so
Shipping Transit Times On average, most large items take 7-14 business days for transit from the time it ships out, not from the time the order is placed. Deliveries are usually made Monday through Friday. Exact delivery dates are not available. For orders that are shipped via Truck Freight you will be contacted to set up a date and time for your delivery. Los Angeles Custom Furniture is unable to arrange delivery dates and times with the freight carrier, as this is only in the control of the local freight carrier locations in your delivery area.
If you are unsure of the assembly requirements for your order, please click here to email Los Angeles Custom Furniture and we will be glad to assist you. Additional delivery services, including “white glove” inside delivery, may be available for an additional charge. All standard shipping is curbside delivery you will need to arrange to bring it into your home as this is a liability to carriers. Please remember Los Angeles Custom Furniture is a furniture maker we are not the shipping company and have no affiliation with them, they are 3rd party and we simply set up the pick up of the items to you. We do not markup shipping cost or use this service for revenue ever.
In the event that you need to reschedule delivery, or if you are not going to be home, please contact the delivery service company at the telephone number provided with your tracking information. PLEASE NOTE: If the delivery is scheduled and no one is home, there will be a redeliver fee that must be paid prior to the next delivery attempt. Los Angeles Custom Furniture will not be held responsible for any storage fees or additional delivery fees beyond the original shipping provided with your order. We request that if you schedule a delivery and cannot be home, please contact the delivery service company, do not contact Los Angeles Custom Furniture, as we will not be able to provide you with any delivery information.
MISSING PARTS / EXCHANGES:
For missing parts, replacement orders, etc. please contact us within 24 hours of receipt of your order. Should your order be received and require replacement parts, these will be shipped out to at no charge.
Some items sold at Los Angeles Custom Furniture include “FREE SHIPPING”. On occasion, Commercial & Interior Designer order quotes will not qualify for “Free Shipping” and will include a shipping charge in addition to the cost of the item. Please let us know if you have any questions about your quotes.
Terms & Conditions Disclaimer:
Los Angeles Custom Furniture reserves the right to update or modify its policies at any time without prior notice. For this reason, it is recommended that you view the “Store Information Section” on our website when making a purchase at www.Los Angeles Custom Furniture.com
Los Angeles Custom Furniture is not responsible for any typographical errors, including pricing and availability. All references to size, weight, construction and color are approximate based on the descriptions provided by the manufacturer. Los Angeles Custom Furniture is not responsible for ‘NOMINAL’ size discrepancies. All product dimensions advertised are within 1″ – 1.5″ accuracy to the manufacturer’s specifications. Los Angeles Custom Furniture reserves the right to change or update any information at without prior notice.
Color/Finish/Shade Guarantee Disclaimer:
Los Angeles Custom Furniture does not guarantee color, tone, shades or finishes on any item due to the fact that screen settings vary from computer to computer. For the best depiction of an item color, set screen so items in picture seem to be in their natural color. If you are trying to match items with other items you already own, you must do so at your own risk.
Los Angeles Custom Furniture has swatches available for most upholstered and leather items that we sell. Due to the natural characteristics of leather and the dye lots used in producing the items that we offer, the leather swatch received may vary slightly from the actual product you receive. If you are unsure of a color and would like to view a color swatch, contact us to make a request. Otherwise clients are solo responsible for their sections electronically.
Affordable. Modern. Custom