TERMS OF ACCOUNTS
- Once you fill out the form and are approved you can login to your account here
- Pricing will show up based on your account level. Designers will receive the first-tier discount of 10% with a scale to 15% based on order volume monthly. Wholesale accounts will be based on type of retailer or E-tailor you are. We can customize or build your design as well. We do not supply any shop drawings, you may though. COM or our fabric can be utilized. We can also source leather and other material for your project.
- Lead times are 3 to 4 weeks, all items are made to order
- Sample fabrics will be sent for no cost, or you can order our books to have on hand as well. There are not return for color discrepancy, computer monitors, and cell phone screens all show colors differently so please communicate with us
- Clients must sign-off on completion, we will send photos of all items.
- Shipping will be handled entirely by the client. We can pack to your needs and ship any way you wish. All items are picked up at our Los Angeles factory. For custom crating there is a $150 per crate charge.
- Refunds are not allowed and there is no customer remorse. Manufacturing mistakes will be dealt with on a case by case bases should they occur. Though we pride ourselves with a 98% satisfaction rate.
- Warranty is 5 years manufacture defects, 10 years on our frames, fabrics and normal wear and tear are not warranted.
WEBSITE USAGE AND CONTENT DISCLAIMER
- You can download images from our site and use text, but you may alter the images for your own visual needs, but you may not for any reason re-market them or sell them on any website as your own. All Trademark violations will be enforced to the full extent.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).